Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to information collected through the Reputation Owl website, online forms, customer communications, account areas and services made available through our website.

By using our website or submitting information to us, you acknowledge that your information may be handled as described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with Reputation Owl and which services or features you use.

Information You Provide

You may provide information directly to us when you contact us, create an account, place an order, request assistance or communicate with our team.

• Your name or business name
• Email address
• Phone number
• Account information
• Billing and order-related information
• Information submitted through contact or service forms
• Messages, questions and other communications you send to us

Information Collected Automatically

When you access our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools or other technical services.

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring pages or websites
• Date and time of website activity
• General technical and usage information

3. How We Use Your Information

Reputation Owl may use information collected through the website and our services for legitimate business and operational purposes.

• To provide and manage requested services
• To process orders and service requests
• To respond to questions and customer enquiries
• To provide customer support
• To communicate about orders, accounts or services
• To maintain and improve our website
• To understand website usage and performance
• To prevent fraud, abuse and unauthorized activity
• To maintain website and account security
• To comply with applicable legal obligations

4. Cookies and Similar Technologies

Reputation Owl may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the user experience.

Cookies may also be used by third-party services integrated into our website. The use of third-party cookies depends on the services and technologies active on the website at the relevant time.

5. How We Use Cookies

6. Payment and Transaction Information

If you purchase a service through Reputation Owl, payment information may be processed by the payment provider available at checkout.

Where payment processing is handled by a third-party payment provider, that provider may process payment information according to its own privacy policy and terms.

Reputation Owl does not need to directly store complete payment card details when those details are processed by an external payment provider.

7. Third-Party Services

We may use third-party providers to support website hosting, payment processing, analytics, security, communications, customer support and other operational functions.

These providers may process information on our behalf or independently according to their own terms and privacy policies.

We aim to work with service providers that apply appropriate safeguards to information handled through their services.

8. When We May Share Information

We do not treat your personal information as something to sell to unrelated third parties. Information may be shared when reasonably necessary to operate our business or provide requested services.

• With service providers that support our website or business operations
• With payment providers when processing transactions
• When required to comply with applicable law or legal processes
• When necessary to protect our website, users, rights or property
• In connection with a business transfer, restructuring or similar transaction where legally permitted

9. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, misuse, alteration or disclosure.

However, no website, online service or electronic transmission can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and other information.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with applicable legal obligations.

The actual retention period may vary depending on the type of information and the reason it was collected.

11. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Request restriction of certain processing activities where applicable
• Object to certain processing where applicable
• Request a copy of certain information where applicable
• Withdraw consent where processing is based on consent

These rights may be subject to legal exceptions and limitations.

12. Marketing Communications

Where applicable, Reputation Owl may send service-related or marketing communications to users who have requested or consented to receive them, subject to applicable law.

You may unsubscribe from marketing communications by following the unsubscribe instructions included in the relevant communication or by contacting us directly.

Transactional, security or service-related communications may still be sent when necessary to provide a requested service or maintain an account.

13. Children's Privacy

Reputation Owl's website and services are not intentionally directed toward children who are below the minimum age required to use such services under applicable law.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable privacy laws.

14. External Links

Our website may contain links to third-party websites, platforms or services. These websites operate independently from Reputation Owl and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content or security of third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements or business practices.

When changes are made, the updated version will be published on this page together with the revised "Last Updated" date.

16. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request or need information about how your personal information is handled, you can contact Reputation Owl using the details below.